Two days workshop on 11 and 12 November 2016, 10 am (sharp!) - 5:30 pm
Trainer: Svenja Neupert
Program
Increasingly, it is becoming important to be able to effectively conduct and lead communication and negotiation in English.
This requires a varied range of skills:
- you must be able to communicate effectively with a wide variety of personality types;
- you need to ensure that what you say is perceived by your communication partner in the way that you mean it;
- you need the ability to speak and to be understood with crystal clarity under difficult and sometimes stressful conditions;
- you must be able to differentiate between a true observation and an interpretation;
- in a negotiation, you need clear targets, an accurate overview of the interests of both parties.
- you need the ability to discern the mutual benefit on both factual and relationship levels to create sustainable professional partnerships.
This workshop focuses on developing your communication and negotiation skills and providing methods of deepening mutual understanding.
We examine techniques such as:
- active listening;
- non-violent communication;
- giving effective feedback;
- questioning techniques;
- gender- and culture-specific language.
Outcome learnings
By the end of this highly engaging and substantive two-day workshop, you will have:
- explored techniques for handling difficult dialogue partners;
- developed a ‘toolbox’ of conflict resolution methods;
- practiced with a checklist of how to negotiate using the Harvard-Principles (Win-Win)
- acquired and practiced a variety of strategies for dealing with the hierarchical organisation structures of a university.
- learnt and investigated new methods of creative problem-solving and new ways of thinking, which lead to new and better solutions.
Methodology
The workshop content is actively tailored and dynamically adapted to fit your needs and expectations. A variety of methods are explored for different types of learners: theory; practical exercises; small-group work; role-plays; feedback and group discussions.
